Welcome to Royale Win's Privacy Policy. This document explains in detail how Royale Win ("we", "the platform") collects, uses, stores, protects, and in certain circumstances, shares your personal information when you use the royalewin.ws website and all related services.
Royale Win is an online casino platform serving Malaysian players — from video slots, baccarat, and Live Casino to progressive jackpots and Sports Betting covering the Malaysia Super League, EPL, badminton, and e-sports. In operating all these services, we need to collect certain information about you. This Privacy Policy tells you exactly what we collect and why.
This Privacy Policy is written in Malay to ensure all Malaysian players can easily understand it. By using the Royale Win platform, you agree to the terms set out in this document. If you do not agree, please discontinue use of our platform.
Royale Win collects your personal information in two main ways: information you provide directly, and information collected automatically as you use our platform.
A. Information You Provide Directly
B. Information Collected Automatically
- Device data: Device type, operating system, phone model (Android/iOS), screen resolution.
- Network data: Your IP address and the name of your Malaysian internet service provider (ISP).
- Usage data: Games played, session duration, login frequency, betting history.
- Payment data: Records of deposit and withdrawal transactions (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX via Maybank2u or CIMB Clicks).
- Cookie data: Session cookies, preference cookies, and analytics cookies (see Section 7).
Data Minimisation Principle: Royale Win only collects data that is strictly necessary to operate our services. We do not collect irrelevant or excessive information.
Royale Win uses your personal data only for legitimate and relevant purposes. Below is a complete list of how your data is used:
- Account management: Creating, managing, and maintaining your player account at Royale Win.
- Transaction processing: Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX; as well as withdrawals to your bank account.
- Identity verification (KYC): Verifying that you meet the minimum age requirement (18+) and identifying legitimate users.
- Fraud prevention & security: Detecting suspicious activity, preventing money laundering, and protecting your account from unauthorised access.
- Customer support: Responding to enquiries, resolving issues, and maintaining communication history.
- Platform improvements: Analysing usage patterns to improve the Royale Win user experience.
- Marketing communications: Sending promotional information, new bonuses, and platform updates – only if you have agreed to receive such communications.
- Legal compliance: Meeting the reporting and verification requirements mandated by the relevant Malaysian authorities.
You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by updating your communication preferences in your Royale Win account settings.
Royale Win does not sell your personal data to anyone. However, in operating our platform, we need to share certain information with selected third parties in limited circumstances:
Transaction information is shared with payment providers such as DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, and FPX banks to process your deposits and withdrawals.
Game session data (not full personal data) is shared with game providers such as Pragmatic Play, Evolution Gaming, and Microgaming for technical purposes.
Identity verification documents may be shared with authorised third-party KYC service providers to process verification more efficiently.
Royale Win will disclose personal data to Malaysian authorities if required by a court order, criminal investigation, or valid legal obligation.
All third parties who receive your data are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified by Royale Win.
Royale Win implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, theft, loss, or damage:
- Two-factor authentication (2FA) is available for all accounts and is strongly encouraged.
- An intrusion detection system (IDS) that monitors suspicious activity 24/7.
- Security awareness training for all Royale Win staff who handle customer data.
- An established incident response procedure, including player notification within 72 hours in the event of a data breach.
Royale Win retains your personal data only for as long as necessary for the stated purposes, or as required under applicable Malaysian law.
- Active account data: Retained for the duration your account is active and up to 7 years after account closure (Malaysia AML compliance requirement).
- Financial transaction records: Retained for 7 years to meet financial reporting and audit requirements.
- Support communication records: Retained for 3 years from the date of last communication.
- Anonymised analytics data: May be retained for a longer period in aggregated form that does not identify any individual.
- Cookie data: Depending on the cookie type — from the current session (session cookies) to 2 years (preference cookies).
When your data is no longer needed and there is no legal requirement to retain it, Royale Win will securely delete or anonymise that data using industry-recognised methods.
As a Malaysia-based Royale Win user, you hold privacy rights that Royale Win is fully committed to upholding:
Request a copy of all personal data we hold about you at any time.
Request correction of any inaccurate or incomplete data in our records.
Request the deletion of your data when it is no longer needed (subject to legal obligations).
Request that we restrict how we use your data in certain circumstances.
Receive your data in a machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing purposes or certain legitimate interests.
To exercise any of the rights above, contact the Royale Win support team via live chat. We will process your request within 7 working days.
Royale Win uses cookies and similar technologies to ensure the platform functions correctly, enhance user experience, and understand how players interact with our platform.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Royale Win platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.
Royale Win is a platform strictly for adults aged 18 and above. We do not knowingly collect, store, or process the personal data of individuals under the age of 18.
If we discover that we have collected data from someone under the age of 18, we will immediately delete that data and close the account in question. If you become aware that a child is using our platform, please contact us right away.
Royale Win reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we will:
- Updating the "Last Updated" date at the top of this document.
- Displaying a notice on the Royale Win homepage for a minimum of 14 days.
- Sending notification emails to all registered members if the amendments are significant.
We encourage you to review this page regularly. Your continued use of the Royale Win platform after any amendments are published constitutes your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or wish to exercise your privacy rights regarding how Royale Win handles your personal data, please contact us:
The Royale Win Privacy Team will handle your enquiry seriously and within the stipulated timeframe. For requests that require identity verification, we may ask for additional documents before processing your request.